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Our warehouse will process and ship orders Monday through Friday. Given that your order is not set to hold by our fraud prevention team, your order should be shipped within 1-2 business days. Please note that all orders will ship the following business day from completing your payment. This means if you’ve placed your order on Friday, you will not receive tracking information until Monday. We apologize in advance but this goes for expedited orders as well.

Please note the estimated arrival given is just an estimation based on your location. Certain circumstances involving Canada Post may cause delays that are beyond our control. If you need your order delivered by a specific date, we recommend using an express shipping option. You will receive an email with a Canada Post tracking number that has a more accurate delivery date within 72 hours. Please note orders placed over the holidays can take longer to process. 

Expedited shipping begins when the order leaves with Canada Post, not when it is accepted into our system. Please note that ALL orders will ship the following business day from when payment is made. 

 

WHY IS MY ORDER ON HOLD?  

We do our best to protect your money and ours. We have a fraud prevention system that looks at orders in our system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. We have the right to cancel any order we believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, we have to take extra precautions to ensure your money and our money is protected. 

HOW DO I TRACK MY ORDER?

You will receive an order confirmation through email upon submitting your order. Once your order is processed and packed, our system will email a Canada Post tracking number. Please allow 72 hours for Standard and Express to update.

If you do not receive your confirmation email after your order is placed, please check your spam/junk folder.